Returns & Exchanges

At Hockey Shop, we want you to be completely satisfied with your gear, which is why we offer a 30-day return policy on all unused equipment and apparel. Please ensure all items remain in their original packaging with tags attached to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and generate a return authorization number.

• 2.
  Pack Your Gear

  Securely place the unused items back into their original packaging, ensuring all protective padding and labels are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your returned equipment, we will process your refund to the original payment method within 5-7 business days.